Part of making something that's "easy to use" is making it easy to get help when you need it.
Get Help
The LiveWhale knowledgebase
All our support documentation in one place, for easy reference.
Developer site
Our developer site features code contributions from our developers, as well as an interactive, Github-powered roadmap of where LiveWhale is headed in future versions.
Training
The basic LiveWhale fee includes one day of on-site training from one of LiveWhale’s developers (though we do request reimbursement of airfare costs). Additional days may be scheduled if necessary; however, we have found that one day is sufficient for user training. Online demos and remote assistance can be provided if needed.
#LWDC
Each year we host a LiveWhale conference in partnership with one of our clients. We’ve been to Philadelphia, Austin, Chicago, New York, Portland, San Francisco, and San Angelo, TX.
Email Support
Everything you need to get your work done is an email away— just send an email to support@livewhale.com with your question.
Every LiveWhale license includes the following:
- Unlimited email tech support for the full CMS, or 20 hours annually for LiveWhale One and Calendar
- Our Get Help self-support Knowledgebase
- Free software upgrades
- Developer community tools
- Full access to application source code with hooks, APIs and a fully documented process for client customization
- A team of smart, friendly developers working every day to make sure you love your CMS