Is White Whale’s support required to run LiveWhale?
Not at all.
We’ve designed LiveWhale to be self-standing, and it doesn’t require White Whale’s involvement at all. We do provide upgrades and technical support free of charge; however, there’s no reason why we have to be involved.
If you’ve purchased a permanent license for LiveWhale and your IT staff wants to support it directly, that’s fine— all the application code is clearly documented and easy to modify or extend. (Note, though, that we can’t upgrade or support any versions of the core LiveWhale application that have been modified by our clients.)